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شروط استخدام خدمة بي أوردر


مرحباً بك في "بي أوردر" هذه الصفحة تتضمن شروط استخدام الخدمة والطلب من المطاعم والمتاجر المشتركة معنا. يرجى قراءة هذه الشروط بعناية قبل تفعيل حسابك.
إذا كان لديك أي أسئلة تتعلق بهذه الشروط، يرجى الاتصال بنا على الرقم 0958888999 قبل تفعيل الحساب.
هذه الشروط تساعدك على معرفة حقوقك عند استخدامك لخدماتنا. عند إنشاء حساب "بي أوردر" الخاص بك، فإنك تؤكد أنك تقبل بهذه الشروط.

1. معلومات عنا:
تدير شركة "بي دليفري" المساهمة المغفلة رأسمالها 22,220,000 ل.س مسدد بالكامل، س.ت: 18647 تطبيق "بي أوردر".
يمكنك التواصل بنا عبر الإيميل على العنوان التالي: info@beeorder.com أو عبر الهاتف على الرقم 0958888999.

2. هدفنا:
هدفنا هو تقديم تجربة مميزة، سهلة وسَلسِة، وذلك عبر ربطك بشركائنا. يعمل "بي أوردر" كوسيط نيابة عن المطاعم والمتاجر المشتركة، لإتمام الطلبات وإدارة العلاقة مع العملاء ومقدمي خدمة التوصيل، وذلك من خلال متابعة عملية توريد الطلب مع الجهات المرتبطة وما بعدها.

3. حسابك:
قبل أن تتمكن من إرسال الطلبات، تحتاج إلى إنشاء حساب "بي أوردر" من خلال رقم هاتفك. يمكنك إغلاق حسابك في أي وقت عن طريق حذف التطبيق من هاتفك.
يحق لنا حجب وصولك إلى حسابك أو أغلاقه إذا تم استخدام التطبيق بشكل سيئ، على سبيل المثال (عدم استلام طلبك، تقديم شكاوى متكررة غير معقولة، إساءة معاملة موظفينا، التشهير بسمعة الشركة دون وجه حق، أي سبب وجيه آخر).

4. توفر الخدمة:
لكل متجر ومطعم مشترك مناطق توصيل محددة. قد تتغير مناطق التوصيل هذه في أي وقت بسبب عوامل متعددة مثل: الطقس، أو الطلب المتزايد على خدمتنا، وذلك بغية الحفاظ على جودة الخدمة.
يقرر كل مطعم ومتجر مشترك ساعات العمل الخاصة به، هذا يعني أن توفر خدماتنا يعتمد على المطاعم والمتاجر المشتركة.
في حال كانت الخدمة غير متوفرة لأي سبب من الأسباب السابقة أو أي سبب آخر؛ سوف يتم إعلامك بأن طلبك لن يكون ممكناً.

5. الطلبات:
عند إرسال طلب من قبلك، فإنه بحاجة أن يتم قبوله من قبل المطعم والمتجر المختار ومن قبلنا.
عند قبول الطلب سيتم إرسال إشعار لك بتأكيد الطلب، ووقت وصوله المتوقع.
إن عقد توريد أي صنف يدخل حيز التنفيذ عندما نُرسل لك إشعار بتأكيد الطلب.
أنت مسؤول عن دفع كامل قيمة فاتورتك التي تظهر على التطبيق والتي تتضمن قيمة التوصيل.
قد لا نستطيع تنفيذ الملاحظات المذكورة كافة من قبلك على الطلب.
الحد الأدنى لقيمة الطلب هي 5,000 ل.س متضمنة لقيمة التوصيل.
متوسط الحد الأعلى للطلب الواحد 100,000 ل.س وتختلف حسب المطعم والمتجر الشريك، ومن الممكن طلب تسديد قيمة الطلب أو جزء منها بشكل مسبق في بعض الحالات، وسيتم إعلامك بذلك قبل تأكيد الطلب.

6. الإلغاء
يمكنك حذف الطلب قبل تثبيته من قبلنا دون أي رسوم.
يمكنك إلغاء طلبات المطاعم من دون أي رسوم قبل أن يبدأ المطعم الشريك في إعداد الطعام. لإلغاء طلبك يرجى الاتصال بنا على الأرقام المذكورة أعلاه آنفاً.
إذا قمت بإلغاء أي طلب بعد أن أصبح قيد التحضير، فسيترتب عليك كامل قيمة الفاتورة، وفي حال تم إرسال الطلب مع مخدم التوصيل فستتم محاسبتك أيضاً بأجرة التوصيل.
قد نضطر في بعض الحالات الاستثنائية بإلغاء طلبك بعد تثبيته لأسباب خارجة عن إرادتنا، وقد يحدث ذلك في إي وقت ولن تتم محاسبتك عن أي طلب تم إلغاؤه من قبلنا.
7. التوصيل:
قبل إرسال طلبك، يمكنك اختيار وقت الاستلام إما فوري أو لاحق.
للطلبات الفورية سنعلمك بالوقت المتوقع لتسليم طلبك بعد القبول. تأكد من أننا سنعمل على تسليمك الطلب بأسرع وقت ممكن، لذا يجب أن تكون متاحاً لاستلام الطلب منذ لحظة إرسالك للطلب.
فيما يتعلق بالطلبات اللاحقة، سنعمل على إيصال طلبك في الوقت المحدد من قبلك، لذلك يجب أن تكون متاحاً لاستلام الطلب خلال الفترة الزمنية المحددة من قبلك.
عند استلام مخدم التوصيل لطلبك، سيصلك عن طريق التطبيق إشعار يُمكنك من تتبع ومعرفة مكان طلبك.
لسوء الحظ، وعلى الرغم من الجهود التي نبذلها، إضافةً لجهود المطاعم والمتاجر المشتركة معنا، لا تسير الأمور دائماً وفقاً للتخطيط، وقد تمنعنا بعض العوامل من تسليم الطلب الخاص بك في الوقت المحدد، مثل حركة المرور أو أحوال الطقس. وإذا تأخر طلبك أكثر من ساعة عن الوقت المتوقع، فسيتم تسليمك الطلب مجاناً إلا في حال كان سبب التأخير هو من قبلك.

8. العناوين:
لاستخدام التطبيق والحصول على أفضل خدمة، يتوجب إضافة العناوين الخاصة بك والتأكد من إدخال تفاصيل وموقع العنوان بشكل صحيح، كما يجب التأكد من تواجدك في العنوان الذي تقوم بإضافته.
إن كنت بحاجة لتغيير موقع التسليم بعد إرسال طلبك، فقد نتمكن من تغيير العنوان إلى عنوان بديل مسجل في حسابك في حال أعلمتنا بذلك قبل إرسال السائق.
إذا لم نتمكن من تغيير عنوان التسليم، فهنالك بعض الحالات الخاصة التي يكون لديك فيها الخيار بإلغاء الطلب، لكن في حال بدء إعداد طلبك فسوف تتكلف بالرسوم الكاملة لهذا الطلب، وإذا أُرسل مخدم التوصيل فستقوم بتحمّل رسوم توصيل إضافية إلى الموقع الجديد.

9. الطلبات الوهمية:
في حال عدم قبولك لسداد قيمة الطلب أو فشل التسليم لأي سبب من الأسباب التالية:
  • عدم فتح الباب.
  • عدم الإجابة على هاتفك عند اتصالنا بك على أرقام التواصل المقدمة من قبلك.
  • أجبت على الهاتف لكنك لم تصل إلى المكان المتفق عليه خلال فترة زمنية أقصاها 10 دقائق، ومخدم التوصيل غير قادر على إيجاد مكان آمن لترك الطعام فيه.
  • تغيير العنوان بعد قبول الطلب وعدم القبول بدفع رسوم التوصيل الإضافية.

في هذه الحالة سيتم اعتبار الطلب مزيفاً وإتلاف الطلب من قبلنا، مما سيؤدي إلى حظر رقمك، أي أنه لن تكون قادراً على إجراء أي طلبات جديدة من خلال حسابك حتى تصفية الذمة المالية المستحقة على حسابك والتي تبلغ 50% من قيمة طلبك بالإضافة إلى قيمة التوصيل كاملةً.

10. حقوقك في حال حصل خطأ بالطلب:
لديك الحق في عدم استلام طلبك في حال وصوله بحالة سيئة أو كان الطلب مغاير للأصناف الذي طلبتها.
قد نقوم بطلب صورة عن الطلب في حال كانت المشكلة مرئية وسنقوم بتعويضك حسب ما نراه مناسباً تبعاً لحجم التلف في الطلب.
قبل إجراء عملية التعويض، قد نقوم بأخذ عوامل مختلفة بعين الاعتبار: كمعلومات الطلب، عملياتك السابقة، ماذا حدث عند تسليمك للطلب ومعلومات إضافية من قبل المطعم والمتجر الشريك.
في حال حصول خطأ بالطلب عند الدفع الإلكتروني:
  • في حال تم رفض الطلب لأي من الأسباب (عدم توفر سائقين، المطعم أو المتجر غير متوفر، الأصناف المطلوبة غير متوفرة،..) سنقوم بإعادة قيمة الطلب إلى حسابك الإلكتروني الذي تم الدفع منه.
  • أما في حال لم يستطع مخدم التوصيل إيصال الطلب بسبب فشل عملية التسليم لأسباب تتعلق بك، لن تتمكن حينها من استرداد قيمة الطلب.


11. الأسعار والدفع:
يعمل تطبيق "بي أوردر" على التسعير الديناميكي في بعض الوقت، ما يعني أن أسعار الأصناف والتوصيل قد تتغير أثناء التصفح. يمكن أن تتغير الأسعار أيضاً في أي وقت وفقاً لتقدير المطاعم والمتاجر الشريكة. لن تؤثر أي تغييرات على الطلبات المؤكدة ما لم يكن هناك خطأ واضح في السعر.
إذا كان هناك خطأ واضح في التسعير فسوف نخبرك في أقرب وقت ممكن، وسيكون لديك الخيار لتأكيد الطلب بالسعر الجديد أو إلغائه من دون رسوم إضافية.
نحن نقوم أيضاً بإضافة كلفة لعملية التوصيل. سيتم إعلامك بقيمة التوصيل خلال عملية الطلب وقبل أن تقوم بإرسال طلبك وستظهر في فاتورتك قبل إرسال الطلب من قبلك.
إن كلفة التوصيل تختلف من مطعم ومتجر لآخر حسب المسافة بين عنوان التسليم والمطعم والمتجر الشريك.
سيتم تحديد السعر الإجمالي لطلبك في الصفحة الأخيرة قبل إرسال طلبك، بما في ذلك أسعار الأصناف والتوصيل والضرائب إن وجدت.
يمكنك الاختيار بين طرق الدفع المتاحة:
  • إما نقداً (تسدد كاملاً عند وصول مخدم التوصيل).
  • أو عن طريق الدفع الإلكتروني عبر حسابك المصرفي لدى أحد المصارف الشريكة.

  • نحن مخولون من قبل المطاعم والمتاجر الشريكة بقبول الدفع نيابة عنهم. إن قمت بدفع ثمن المنتجات ورسوم التوصيل لنا يُعفيك من التزامك من تسديد ثمن الفاتورة لهم.


12 .العروض الحسومات:
بعض المطاعم والمتاجر الشريكة قد تقوم بتقديم عروض خاصة من خلال تطبيقنا أحياناً وتكون هذه العروض مرئية عند فتح القائمة، هذه العروض يتم تقديمها حسب تقدير المطاعم والمتاجر الشريكة، ويمكن إيقافها في أي وقت. بعضها متوفر في كل الأوقات وبعضها الآخر لمدة محددة فقط.
ضمن برنامج الولاء الخاص بشركتنا، عند وصول إجمالي مشترياتك إلى 75,000 ل.س لطلباتك الغير متضمنة حسومات وخلال مدة أقصاها 15 يوم من تاريخ تقييمك لأول طلب من المطاعم الشريكة، تقوم شركة "بي أوردر" بإرسال كود حسم بقيمة 7,000 ل.س لاستخدامه على أي مطعم من المطاعم الشريكة معنا خلال مهلة 30 يوم من تاريخ الإرسال.
من خلال تطبيق "بي أوردر" يمكنك استعمال كودات الحسم المقدمة لك من قبلنا لمرة واحدة على طلباتك من المطاعم الشريكة خلال 30 يوماً من تاريخ إرسالها لك، يمكنك استخدام كود حسم واحد فقط خلال عملية الطلب الواحدة.

13 .شروط استخدام الدفع الالكتروني
  • يمكنك استخدام حسابك الالكتروني لدى المصرف أو شركات الاتصالات المعتمدة من قبلنا وفق القوانين السارية في الجمهورية العربية السورية، وذلك لسداد قيمة فواتيرك عند شراءك للطعام وأي منتجات أخرى قد تكون معروضة على تطبيق "بي أوردر".
  • لاستخدام الدفع الإلكتروني انت بحاجة لوجود حساب الكتروني خاص بك لدى المصرف أو لدى شركة الاتصالات الشركاء مع تطبيق "بي أوردر", برصيد كافي في الحساب يُمكِنُك من سداد قيمة فاتورتك عبر حسابك الموجود على التطبيق، على أن يكون رقم الهاتف الشخصي المستعمل في كلا الحسابين البنكي و"تطبيق أوردر" هو ذاته لتتم عملية الدفع.
  • عند اختيارك للدفع الإلكتروني لا يمكن التعديل على طلبك أو إلغائه بعد إرساله.
  • إن الجهة المسؤولة عن الحساب الالكتروني (البنك – شركة الاتصالات) هي المسؤولة عن إرسال إشعار التسديد لك.


14. موقعنا وخدماتنا تتغير بانتظام:
نحن نهدف إلى تحديث موقعنا وخدماتنا بانتظام، وقد نقوم بتغيير المحتوى في أي وقت.
إذا دعت الحاجة فقد نعلق الوصول إلى موقعنا وخدماتنا أو نغلقها إلى أجل غير مسمى.
قد تكون أي من المواد الموجودة على موقعنا أو خدماتنا قديمة في وقت معين، ونحن لسنا ملزمين بتحديث هذه المواد.

15 .شكاوى ومقترحات:
نحن دائماً نعمل على تقديم أفضل الخدمات وتطويرها، ولمساعدتنا يرجى في حال وجود أي شكوى أو مقترحات تتعلق بخدمتنا إعلامنا بها عبر وسائل الاتصال المذكورة أعلاه لنستمر في تقديم الخدمة بأفضل جودة ممكنة.


Term of service_AR_AS_HDN _ V.3.2.0 _10_21

BeeOrder Terms of Service


Welcome to BeeOrder. This page tells you the terms which apply when you use our services. Please read these terms carefully before placing any order.
If you have any questions relating to these terms please contact us on 0958888999 before activating your account.
These terms help you know your rights when using our services. By setting up your BeeOrder account, you confirm that you accept these terms.

1. Information About Us:
BeeORDER is owned by BeeDelivery P.J.S.C with a shared capital amount of 22,220,000 fully paid off, CR:18647 BeeOrder application.
You may contact us at info@beeorder.com, or by phone on 0958888999.

2. Purpose:
Our objective is to provide you with a seamless and easy service through connecting you with our partners. BeeOrder acts as a mediator on behalf of both partners (restaurants and stores) to conclude orders from our online platforms and manage the relationship between the agents and the delivery service providers, this is done through following up with the process of supplying the order with the associated parties and beyond.

3. Your Account:
Before you place orders, you need to activate a BeeOrder account through your phone number. You may close your account any time by deleting the application on your phone.
We may suspend your access to your account or close it permanently, if in our opinion you are abusing our services (conducting a fake order, making repeated unreasonable complaints, mistreating our staff, damaging the company's reputation without a valid reason or any other valid reason in our opinion).

4. Service Availability:
Each partner (restaurants and stores) have a set delivery area. This delivery areas may change at any time due to factors such as: weather or the increasing demand on our service. This is to ensure that your order reaches your door in their best quality.
Our partners (restaurants and stores) each decide their own operating hours. That means the availability of our service depends on their availability.
If you tried to place an order and the service is not available for any of the previous reasons or any other reason; we will notify you that ordering will not be possible.

5. Orders:
When you place an order through our platform, it needs to be accepted by us and the partners (restaurants and stores).
We will notify you if your order has been confirmed along with the expected delivery time.
The contract for the supply of any item you have ordered is to be implemented when we send the confirmation notice.
You are responsible for paying the full value of your bill that appears on the application, which includes the delivery fees.
We may not be able to perform all the notes you have mentioned in your order.
We operate with a minimum limit order of 5,000 SP with delivery fees included.
We operate with an average upper limit per order of 100,000 SP, and it varies according to the partners (restaurants and stores), in some cases we may ask for an advance payment for all of the order value or part of it, and you will be notified of this before conforming the order.

6. Cancellation:
You may delete an order before we confirm it from our side without any charges.
You may cancel an order without charges at any time before the partner restaurant starts preparing the food. If you wish to cancel your order, please contact us immediately via the above-mentioned numbers.
If you cancel any order after being prepared by a restaurant, you will be fully charged with the ordered items, and if the delivery service provider has been dispatched you will also be charged with the delivery fees.
We may have to cancel your order in some exceptional cases after confirming it for reasons out of our control, this might happen at any time and we will notify you if this happened, as you will not be charged for any orders cancelled by us.
7. Delivery :
When you place an order, you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery.
For an ASAP Delivery, we will inform you of an estimated delivery time for your order. Rest assured that we will try to deliver your order as soon as possible; you must therefore be available to receive the order from the time you place it.
For a Scheduled Delivery, we will make sure to deliver your order at the specified time that you scheduled, therefore you must be available to receive your order during the expected time of the order arrival.
When the delivery service provider receives your order, a notification will be sent to you through the application and this enables you to track the location of your order.
Unfortunately, despite our efforts and that of our partners (restaurant and store), things do not always go as planned and this may prevent us from delivering your order on time, factors such as traffic and weather conditions.
If your order is more than one hour late, you will receive your order for free, unless you have caused the delay yourself.

8. Addresses:
In order to use the application and have the best service, you have to make sure to add your own address with the correct location and details, also you have to be in the same address as the one you are adding.
If you need to change the delivery location after you have placed your order, we may be able to change the delivery to an alternative address, one that is registered within your account if you let us know before the delivery service provider has been dispatched.
If we cannot change the delivery address, there are some special cases where you have the option to cancel the order, but if your order preparation has started, you will be charged with the full price of the ordered items, and if the delivery service provider has been dispatched you will also be charged for an additional delivery fee to the new address.

9. Fake Orders:
In case you do not accept to pay the order bill or the delivery failed for any of the following reasons:
  • You did not come to the door
  • You did not pick up the phone when the delivery service provider contacted you using the contact information you have provided us
  • You picked up the phone but then failed to be at the specified location within the maximum time period of 10 minutes, and the delivery service provider is unable to find a safe location to leave the food.
  • - Changing the address after confirming the order and you did not accept to pay the additional delivery fees.

In these cases, your order will be considered as a fake order and it will be wasted from our side. This leads us to block your account, you will not be able to place further orders until you clear your financial receivables shown on your account, which is 50% of the last unpaid order in addition to the full delivery fee.

10. Your Rights if Something is Wrong with Your Items:
You have the right not to receive the order in case the items do not comply with your order or are in a dissatis factory condition.
We may request a photograph showing the problem if it is something that can be seen by inspecting the items. We will compensate you as we see fit depending on the severity of the damage in the received order.
Prior to processing your refund, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the partner restaurant.
In case of any mistakes regarding the E-payment method:
  • In case the summited order has been refused for any reason (no drivers available, the restaurant or store is not available, the requested items are not available...) we will return your funds to your same E-payment account that you have paid from.
  • And if the delivery service provider is unable to deliver the order (a case of unsuccessful delivery) due to reasons related to you, you will not receive the refund back regarding the paid amount.


11. Prices and Payment:
BeeOrder may operate dynamic pricing some of the times, which means that prices of items and delivery fees may change while you are browsing. Prices can also change at any time at the discretion of the partners (restaurants and stores). No changes will affect existing confirmed orders, unless there is an obvious pricing mistake.
If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the new price or cancelling the order without any charges.
We also charge a delivery fee. This will be notified to you during the order process, and it will be shown to you in your basket before submitting your order.
The delivery fee varies from one partner (restaurant and store) to another based on the distance between your selected restaurant or store and your delivery address.
The total price of your order will be set out on the checkout page, including the prices of items, delivery, and taxes if applicable.
You can also get to choose between the available payment method:
  • Ether in cash (to be paid fully once you receive the order from our delivery service provider)
  • Or by E-payment through your bank account in one of our partner banks.

  • We are authorized by our partners (restaurants and stores) to accept payment on their behalf. Payment of the price of any items or delivery charges to us will fulfil your obligation to pay the price to them.


12. Offers and Discounts :
Partners (restaurants and stores) sometimes make special offers available through our platform, of which are visible when you look at the menu. These offers are at the discretion of the partners (restaurants and stores). Some are available always and some are only available at certain times. These offers can be stopped at any time.
Within our company`s loyalty program, when your total purchases reach 75,000 SP for rated orders that do not include discounts and during the 15 days since your first rated order from a partner restaurant, BeeOrder will send you a discount code worth of 7,000 SP to be used on any of our partner restaurants within 30 days from the date of issuing.
Take into consideration that BeeOrder`s codes can be used only once on your orders from partner restaurants during 30 days from the issuing date.
You can use only one discount code per order.

13. E-payment Terms of Use:
  • You can use your E-payment account either in the bank or the telecom operators which are approved by us in accordance with the laws enforced by the Syrian Arab Republic, in order to pay your bills when you purchase food or any other product that may be showed on the BeeOrder application.
  • In order to use the E-payment method you need to have an E-payment account either in the bank or in one of the telecom operators that are associated with the BeeOrder application, enough balance in your account enables you to pay your bill through your account on the BeeOrder application, take notice that the personal telephone number used in both the banking and BeeOrder accounts should be the same in order to accomplish the payment process.
  • When you choose the E-payment method, your order cannot be modified or canceled after placing it.
  • The party responsible for the E-payment account (bank- telecom operators) is responsible for sending you the payment notice.


14. Our Site and Our Service Change Regularly :
We aim to update our platform and our service regularly, and may change the content at any time.
If the need arises, we may suspend access to our platform and our service, or close them indefinitely.
Any of the material on our site or our service may be out of date at any given time, and we are under no obligation to update such material.

15. Complains and suggestions::
We are always working to provide the best services and to help us, please inform us via the above-mentioned numbers of any complaints or suggestions related to our service so that we can continue to provide the best possible quality of service.


Term of service_AR_AS_HDN _ V.3.2.0 _10_21

BeeOrder Terms of Service


Welcome to BeeOrder. This page tells you the terms which apply when you use our services. Please read these terms carefully before placing any order.
If you have any questions relating to these terms please contact us on 0958888999 before activating your account.
These terms help you know your rights when using our services. By setting up your BeeOrder account, you confirm that you accept these terms.

1. Information About Us:
BeeORDER is owned by BeeDelivery P.J.S.C with a shared capital amount of 22,220,000 fully paid off, CR:18647 BeeOrder application.
You may contact us at info@beeorder.com, or by phone on 0958888999.

2. Purpose:
Our objective is to provide you with a seamless and easy service through connecting you with our partners. BeeOrder acts as a mediator on behalf of both partners (restaurants and stores) to conclude orders from our online platforms and manage the relationship between the agents and the delivery service providers, this is done through following up with the process of supplying the order with the associated parties and beyond.

3. Your Account:
Before you place orders, you need to activate a BeeOrder account through your phone number. You may close your account any time by deleting the application on your phone.
We may suspend your access to your account or close it permanently, if in our opinion you are abusing our services (conducting a fake order, making repeated unreasonable complaints, mistreating our staff, damaging the company's reputation without a valid reason or any other valid reason in our opinion).

4. Service Availability:
Each partner (restaurants and stores) have a set delivery area. This delivery areas may change at any time due to factors such as: weather or the increasing demand on our service. This is to ensure that your order reaches your door in their best quality.
Our partners (restaurants and stores) each decide their own operating hours. That means the availability of our service depends on their availability.
If you tried to place an order and the service is not available for any of the previous reasons or any other reason; we will notify you that ordering will not be possible.

5. Orders:
When you place an order through our platform, it needs to be accepted by us and the partners (restaurants and stores).
We will notify you if your order has been confirmed along with the expected delivery time.
The contract for the supply of any item you have ordered is to be implemented when we send the confirmation notice.
You are responsible for paying the full value of your bill that appears on the application, which includes the delivery fees.
We may not be able to perform all the notes you have mentioned in your order.
We operate with a minimum limit order of 5,000 SP with delivery fees included.
We operate with an average upper limit per order of 100,000 SP, and it varies according to the partners (restaurants and stores), in some cases we may ask for an advance payment for all of the order value or part of it, and you will be notified of this before conforming the order.

6. Cancellation:
You may delete an order before we confirm it from our side without any charges.
You may cancel an order without charges at any time before the partner restaurant starts preparing the food. If you wish to cancel your order, please contact us immediately via the above-mentioned numbers.
If you cancel any order after being prepared by a restaurant, you will be fully charged with the ordered items, and if the delivery service provider has been dispatched you will also be charged with the delivery fees.
We may have to cancel your order in some exceptional cases after confirming it for reasons out of our control, this might happen at any time and we will notify you if this happened, as you will not be charged for any orders cancelled by us.
7. Delivery :
When you place an order, you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery.
For an ASAP Delivery, we will inform you of an estimated delivery time for your order. Rest assured that we will try to deliver your order as soon as possible; you must therefore be available to receive the order from the time you place it.
For a Scheduled Delivery, we will make sure to deliver your order at the specified time that you scheduled, therefore you must be available to receive your order during the expected time of the order arrival.
When the delivery service provider receives your order, a notification will be sent to you through the application and this enables you to track the location of your order.
Unfortunately, despite our efforts and that of our partners (restaurant and store), things do not always go as planned and this may prevent us from delivering your order on time, factors such as traffic and weather conditions.
If your order is more than one hour late, you will receive your order for free, unless you have caused the delay yourself.

8. Addresses:
In order to use the application and have the best service, you have to make sure to add your own address with the correct location and details, also you have to be in the same address as the one you are adding.
If you need to change the delivery location after you have placed your order, we may be able to change the delivery to an alternative address, one that is registered within your account if you let us know before the delivery service provider has been dispatched.
If we cannot change the delivery address, there are some special cases where you have the option to cancel the order, but if your order preparation has started, you will be charged with the full price of the ordered items, and if the delivery service provider has been dispatched you will also be charged for an additional delivery fee to the new address.

9. Fake Orders:
In case you do not accept to pay the order bill or the delivery failed for any of the following reasons:
  • You did not come to the door
  • You did not pick up the phone when the delivery service provider contacted you using the contact information you have provided us
  • You picked up the phone but then failed to be at the specified location within the maximum time period of 10 minutes, and the delivery service provider is unable to find a safe location to leave the food.
  • - Changing the address after confirming the order and you did not accept to pay the additional delivery fees.

In these cases, your order will be considered as a fake order and it will be wasted from our side. This leads us to block your account, you will not be able to place further orders until you clear your financial receivables shown on your account, which is 50% of the last unpaid order in addition to the full delivery fee.

10. Your Rights if Something is Wrong with Your Items:
You have the right not to receive the order in case the items do not comply with your order or are in a dissatis factory condition.
We may request a photograph showing the problem if it is something that can be seen by inspecting the items. We will compensate you as we see fit depending on the severity of the damage in the received order.
Prior to processing your refund, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the partner restaurant.
In case of any mistakes regarding the E-payment method:
  • In case the summited order has been refused for any reason (no drivers available, the restaurant or store is not available, the requested items are not available...) we will return your funds to your same E-payment account that you have paid from.
  • And if the delivery service provider is unable to deliver the order (a case of unsuccessful delivery) due to reasons related to you, you will not receive the refund back regarding the paid amount.


11. Prices and Payment:
BeeOrder may operate dynamic pricing some of the times, which means that prices of items and delivery fees may change while you are browsing. Prices can also change at any time at the discretion of the partners (restaurants and stores). No changes will affect existing confirmed orders, unless there is an obvious pricing mistake.
If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the new price or cancelling the order without any charges.
We also charge a delivery fee. This will be notified to you during the order process, and it will be shown to you in your basket before submitting your order.
The delivery fee varies from one partner (restaurant and store) to another based on the distance between your selected restaurant or store and your delivery address.
The total price of your order will be set out on the checkout page, including the prices of items, delivery, and taxes if applicable.
You can also get to choose between the available payment method:
  • Ether in cash (to be paid fully once you receive the order from our delivery service provider)
  • Or by E-payment through your bank account in one of our partner banks.

  • We are authorized by our partners (restaurants and stores) to accept payment on their behalf. Payment of the price of any items or delivery charges to us will fulfil your obligation to pay the price to them.


12. Offers and Discounts :
Partners (restaurants and stores) sometimes make special offers available through our platform, of which are visible when you look at the menu. These offers are at the discretion of the partners (restaurants and stores). Some are available always and some are only available at certain times. These offers can be stopped at any time.
Within our company`s loyalty program, when your total purchases reach 75,000 SP for rated orders that do not include discounts and during the 15 days since your first rated order from a partner restaurant, BeeOrder will send you a discount code worth of 7,000 SP to be used on any of our partner restaurants within 30 days from the date of issuing.
Take into consideration that BeeOrder`s codes can be used only once on your orders from partner restaurants during 30 days from the issuing date.
You can use only one discount code per order.

13. E-payment Terms of Use:
  • You can use your E-payment account either in the bank or the telecom operators which are approved by us in accordance with the laws enforced by the Syrian Arab Republic, in order to pay your bills when you purchase food or any other product that may be showed on the BeeOrder application.
  • In order to use the E-payment method you need to have an E-payment account either in the bank or in one of the telecom operators that are associated with the BeeOrder application, enough balance in your account enables you to pay your bill through your account on the BeeOrder application, take notice that the personal telephone number used in both the banking and BeeOrder accounts should be the same in order to accomplish the payment process.
  • When you choose the E-payment method, your order cannot be modified or canceled after placing it.
  • The party responsible for the E-payment account (bank- telecom operators) is responsible for sending you the payment notice.


14. Our Site and Our Service Change Regularly :
We aim to update our platform and our service regularly, and may change the content at any time.
If the need arises, we may suspend access to our platform and our service, or close them indefinitely.
Any of the material on our site or our service may be out of date at any given time, and we are under no obligation to update such material.

15. Complains and suggestions::
We are always working to provide the best services and to help us, please inform us via the above-mentioned numbers of any complaints or suggestions related to our service so that we can continue to provide the best possible quality of service.


Term of service_AR_AS_HDN _ V.3.2.0 _10_21